bajl99 Privacy Policy

bajl99 collects personal data in several ways — directly from you when you register or transact, automatically as you use the platform, and occasionally from third-party verification services when we need to confirm your identity. The following categories of data may be collected:

1.1 Registration and Identity Data

When you create a bajl99 account, we collect the information you provide during the registration process. This typically includes your full legal name, date of birth, email address, and Bangladeshi mobile number. This information is required to create your account, verify that you meet the 18+ age requirement, and enable us to communicate with you about your account.

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, bajl99 may request documentary evidence of your identity as part of our Know Your Customer (KYC) process. KYC documents may include a copy of your Bangladesh National Identity Card (NID), passport, or driving licence, along with confirmation of your payment method ownership (for example, a screenshot of your bKash or Nagad account registered under your name). KYC documents are stored securely and used exclusively for identity verification and anti-money-laundering compliance purposes.

1.3 Financial and Transaction Data

bajl99 records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, bonus credits, bet placements, and game round outcomes. We also record the payment method used for each transaction — for example, your bKash wallet number, Nagad account reference, Rocket mobile banking number, or bank account details. We do not store full card numbers or mobile banking PINs; payment method credentials are handled by your chosen financial service provider and only a tokenised or masked reference is retained by bajl99.

1.4 Technical and Usage Data

When you access bajl99.net, our servers automatically collect certain technical information about your device and session. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), referring URL, pages visited, session duration, and clickstream data. This data is used for platform security, fraud detection, performance optimisation, and aggregate analytics.

1.5 Communications Data

When you contact bajl99 support — whether by email, live chat, or any other channel — we retain records of those communications, including the content of your messages and any attachments you provide. This data is used to resolve your queries, maintain service quality, and keep a record of any commitments or undertakings made during the support interaction.

1.6 Responsible Gaming Data

If you set a deposit limit, request a time-out, or self-exclude through the bajl99 responsible gaming tools, we record those preferences and the date on which they were applied. This data is used to enforce your self-imposed restrictions and to flag any subsequent attempt to circumvent them — for example, by registering a duplicate account. Responsible gaming records are treated with the same level of security as financial data.

bajl99 processes your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The table below summarises our key processing activities and the lawful basis for each:

2.1 Marketing Communications

bajl99 may send you promotional messages — such as details of seasonal bonuses (Eid reload offers, BPL cricket promotions, Pohela Boishakh specials), new game announcements, and loyalty rewards — by email or SMS, but only if you have opted in to marketing communications during registration or subsequently through your account preferences. You may withdraw your marketing consent at any time by updating your account notification settings or by contacting [email protected]. Withdrawing marketing consent does not affect our ability to send you essential service communications about your account.

2.2 Automated Decision-Making

bajl99 uses automated systems to assist with fraud detection, duplicate account identification, and responsible gaming monitoring. These systems may flag an account for review or apply a temporary restriction without prior human review. Where an automated decision has a material impact on your account — such as a deposit hold or withdrawal delay — you have the right to request a manual review by contacting our support team. bajl99 will carry out a human review and communicate the outcome within a reasonable timeframe.

bajl99 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, bajl99 must share relevant transaction data with your chosen payment service provider — which may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. Each provider operates under its own privacy and data security framework. bajl99 shares only the minimum data required to complete the transaction and does not grant payment providers access to your full gaming history or account profile.

3.2 Game Providers

bajl99's game library is powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and your account identifier are passed to the relevant game provider to initialise and authenticate your session. Game providers do not receive your full name, payment details, or contact information. All game provider integrations are conducted over encrypted connections.

3.3 Identity Verification Services

For KYC verification, bajl99 may use a third-party identity verification service to assist with document authenticity checks. Any provider used for this purpose is contractually bound to process your data solely for the verification task and to maintain appropriate security standards. Verified documents are not retained by the verification provider after the check is complete.

3.4 Legal and Regulatory Disclosure

bajl99 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if we are legally required to do so, or if we reasonably believe that disclosure is necessary to prevent or detect criminal activity, protect the rights or safety of bajl99 or its players, or comply with a valid legal process. Where permitted by law, bajl99 will notify you of any such disclosure request before complying.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the site to remember information about your visit — such as your session state, language preferences, and whether you are logged in — so that you do not have to re-enter this information on every page. bajl99 uses cookies solely to operate the platform securely and efficiently. We do not use cookies to track you across unrelated websites.

4.2 Types of Cookies Used by bajl99

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, keep you authenticated across pages, and prevent cross-site request forgery (CSRF) attacks. You cannot opt out of strictly necessary cookies while using bajl99.net.
• Performance and analytics cookies: bajl99 uses anonymised, first-party analytics cookies to understand how players navigate the platform — which pages are visited most, where players encounter errors, and how long sessions last. This data is used to improve platform performance and user experience. No personally identifiable information is included in analytics data.
• Functional cookies: These remember your in-session preferences, such as your chosen game category or display settings, to personalise your experience during a single visit.

bajl99 does not use third-party advertising cookies, retargeting pixels, social media tracking scripts, or any technology designed to profile you across other websites for commercial advertising purposes.

4.3 Managing Cookies

Most web browsers allow you to view, manage, and delete cookies through the browser's settings menu. You may disable non-essential cookies at any time without affecting your ability to access bajl99.net, though some platform features (such as remembered session preferences) may not function as expected if all cookies are blocked. Clearing cookies will log you out of your bajl99 session and you will need to re-authenticate on your next visit.

bajl99 takes the security of your personal data seriously and applies a layered set of technical and organisational controls to protect it from unauthorised access, loss, alteration, or disclosure.

5.1 Technical Controls

• SSL/TLS encryption: All data in transit between your browser and bajl99.net is encrypted using industry-standard TLS protocols. The padlock icon displayed in your browser's address bar confirms the connection is secure.
• Data encryption at rest: Sensitive data stored in bajl99's databases — including identity documents and financial records — is encrypted at rest using strong encryption standards.
• Two-factor authentication (2FA): bajl99 supports SMS OTP-based 2FA for player accounts and enforces 2FA for all internal administrative access to production systems.
• Intrusion detection: bajl99's infrastructure is monitored continuously for unusual access patterns, brute-force attempts, and other indicators of compromise.
• Vulnerability management: Regular security assessments and penetration tests are conducted on bajl99's web application and infrastructure. Critical vulnerabilities are addressed within defined remediation SLAs.

5.2 Organisational Controls

Access to player personal data within bajl99 is governed by a strict need-to-know principle. Only personnel whose job function requires access to specific categories of data are granted that access, and all access is logged and audited. bajl99 staff who handle personal data are subject to confidentiality obligations and receive data protection training relevant to their role.

5.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights or interests, bajl99 will notify affected players without undue delay. The notification will describe the nature of the breach, the categories of data involved, the likely consequences, and the steps bajl99 is taking to address it. bajl99 maintains an incident response plan that is tested and updated on a regular basis.

bajl99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention guidelines apply:

After the applicable retention period expires, bajl99 securely deletes or anonymises the relevant data so that it can no longer be linked back to an identifiable individual. Anonymised aggregate data (for example, platform-wide wagering statistics with no individual identifiers) may be retained indefinitely for analytical purposes.

bajl99 respects your right to control your own personal data. The following rights are available to all registered bajl99 players:

7.1 Right of Access

You have the right to request a copy of the personal data bajl99 holds about you. Upon a verified request, bajl99 will provide you with a summary of the data categories held, the purposes for which they are processed, and any third parties with whom they have been shared. We will respond to access requests within 30 calendar days of receipt.

7.2 Right to Rectification

If any of the personal data bajl99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For standard account details such as email address or mobile number, you can update these directly through your account settings. For identity data that has already been KYC-verified, corrections must be submitted with supporting documentation to [email protected].

7.3 Right to Erasure

You may request deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw your consent (where consent was the basis for processing); or (c) the data has been processed unlawfully. The right to erasure is not absolute — bajl99 may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements) even after your account is closed. In such cases, bajl99 will explain which data must be retained and the legal basis for doing so.

7.4 Right to Restrict Processing

You may request that bajl99 restrict the processing of your data — for example, while a rectification request is being investigated, or where you have objected to processing based on legitimate interest and we are assessing your objection. During a restriction period, bajl99 will continue to store the relevant data but will not process it for any other purpose without your consent.

7.5 Right to Object

You have the right to object to processing of your personal data that is based on bajl99's legitimate interests, including profiling for fraud detection or marketing analytics. bajl99 will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

7.6 Right to Withdraw Marketing Consent

Where bajl99 processes your data for direct marketing purposes on the basis of your consent, you may withdraw that consent at any time. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal, and does not restrict bajl99's ability to send you essential service communications about your account.

8.1 Privacy Queries

If you have any questions about this Privacy Policy, about the data bajl99 holds about you, or about how we handle a specific aspect of your personal data, please contact our support team in writing. We aim to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.

Contact: [email protected]

8.2 Complaints Process

If you believe that bajl99 has handled your personal data in a manner that violates this Privacy Policy or applicable data protection principles, we encourage you to raise the matter directly with us first by emailing [email protected] with the subject line "Privacy Complaint". Our support team will log your complaint, investigate it, and provide a written response within 30 calendar days. If you are not satisfied with the outcome of bajl99's internal complaints process, you may escalate the matter to the relevant regulatory authority in your jurisdiction.

8.3 Policy Updates

bajl99 reserves the right to update this Privacy Policy at any time to reflect changes in our data handling practices, legal requirements, or platform features. When material changes are made, bajl99 will post the updated policy at bajl99.net/privacy-policy with a revised "Effective Date" at the top of the page. Continued use of bajl99 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any changes.

This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all personal data processed by bajl99 in connection with the operation of bajl99.net and its associated services.